Refund & Replacement Policy

Last Updated: July 16, 2026. At OTT Reseller, customer satisfaction is our top priority. Due to the digital nature of subscriptions, we enforce the following guidelines regarding refunds and warranty claims.

1. Warranty Coverage

All subscription items are backed by a full warranty matching the validity period purchased (e.g. 30 Days or 1 Year). If an account stops working, we will restore it or replace it with a new credentials pack.

2. Replacement Procedure

If your streaming account exhibits issues, take screenshots of the error and message our team on WhatsApp with your Order ID. Our customer success team will verify and resolve the issue within 12 to 24 hours.

3. Refund Approvals

Refunds (financial credit returned to source payment method) are only processed in scenarios where we are unable to supply working credentials or replacement backups within 72 hours of an active complaint ticket.

4. Exceptions

We do not approve refund requests if:

• The buyer changed their mind after credentials have been sent.
• The credentials were shared with third parties violating screen limits.
• The customer input incorrect phone numbers during checkout and details were delivered to a wrong target.

5. Contact Support

For any claims, reach out immediately to our WhatsApp helpdesk. We process replacements on priority to keep your entertainment running.